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Customer Service


Shipping & Delivery

Bill's Cigar World ships UPS and USPS.  This may vary depending on the time of day your order is placed or the shipping method you choose. Orders placed from Hawaii or Alaska, PO Boxes and any Military addresses will be sent via USPS Priority Mail. You will receive a shipping confirmation from Bill's Cigar World containing information regarding your tracking information. If your order was shipped via UPS, the email will display the shipping method and tracking number. If your order was shipped via USPS, your shipping email may not contain a tracking number. You can reach Brad at our store with any additional questions. Toll free 1-855-924-4277

Privacy & Security

Bill's Cigar World will never share your personal information with any other companies/organizations, etc. All personal information entered on our website will be used for the sole purpose of processing and completing your order. We reserve the right to cancel ANY ORDER that we feel may be fraudulent. Any order with signs of fraud will be canceled immediately and the card will not be charged.

Returns & Replacements

We want you to be fully satisfied with your purchase! You can return unused goods within 15 days of receipt for any reason and we will refund your money, except for shipping charges. Returned products must be in their original condition and packaging. We will refund shipping costs only if the return is the result of an error on our part. Any defective goods will be replaced at our cost. However, we must be notified within 48 hours of receipt that your product is broken or defective. Please contact us via email at Brad@avalondistributing.com or toll free by phone at 855-924-4277 to arrange for your return.

Ordering

You may place your order online using our website, or if you prefer to speak with an associate directly, we are available any time during our business hours (8:30am - 5:00pm Monday through Friday CST) Give us toll free at call at 855-924-4277 to place your order.

Payment, Pricing & Promotions

Payment is processed only after the order has been reviewed by a Bill's Cigar World associate. If there are any issues with your card number, the product that you have ordered, etc, an associate will contact you upon receipt of your order. Payment is processed at the time the order is placed, not upon shipment, with the exception of products that will not ship within a reasonable amount of time.  Orders containing items that will not ship immediately will be handled in the following ways: If the item is set for ground shipment, and the product will be available within a reasonable amount of time: the order will be charged and the product will ship when it becomes available. If the item will be back ordered for a longer amount of time: you will be notified about the situation and will not be charged for the product unless you agree to wait for the item. Items are listed as "In Stock" as long as they are readily available to us and will be able to be sent to the customer in a timely manner. "In Stock" does not guarantee that the order will ship that day. Customers who are concerned about receiving their shipments by a certain date should call the store to place their order or select a shipping option other than ground. Orders set for second or next day shipping will not be charged if the item is not available immediately. You will receive a phone call regarding information before your card is charged. You will be given the option to change the product, cancel the order or wait on the back order. If you are concerned regarding the status of an item please call the store toll free at 855-924-4277 before placing your order. We will let you know if a product is available for immediate shipment or how long the wait will be on the item if it is not readily available. Checks and money orders are not acceptable methods of payment on our website. All prices are subject to change without notice. Customers who review our website for product but call in to place the order may mention the online sale price of an item in order to have that price honored on their phone order. Products featuring free goods are only valid while supplies last.

TAXES: Customers residing anywhere outside of Mississipppi will not be charged sales tax or sate tobacco tax on their orders. Customers who DO reside in Mississippi will be charged 15% excise tax per box in Mississippi state tobacco taxes. Mississippi customers will also be charged 7.00% sales tax in accordance with Mississippi State tax laws. Mississippi tobacco tax may not be reflected in your total at check out, but WILL be added in before your card is charged for the purchase.
 
 
Viewing Orders

You may view your order history by logging into your account and choosing "My Orders" on the left hand navigation. If you have not created an account with Bill's Cigar World, you can view your order via the confirmation email sent to you at the time of placement, or you may call us at the store for more information. Your order will be on one of the following statuses:

     - Pending: Your order has not yet been reviewed by an associate.

     - Processing: Your order has been reviewed, invoiced and is your card will be/is being processed by an associate.  Orders in this status are awaiting shipment.

     - Shipped: Your order has been shipped. You will receive a shipping confimation via email.

     - On Hold: Your order is backordered. Orders will never be placed in this status without being approved by the customer. If you have questions regarding this status please call toll free 855-924-4277 and speak with Brad.

Updating Account Information

Billscigarworld.com members can access and edit their account information by choosing "My Account" at the top of the page.If you have forgotten your password, you may use the Forgotten Password page to have a new password automatically emailed to you, or you can send us an email at brad@avalondistributing.com or call toll free 855-924-4277 to have your password reset.